Technicians do setup, maintenance, monitoring, or repairs at client sites. They use vehicles supplied with equipment, stock and spare parts. Travel, services, and the organization of responses constitute a major cost center: payroll, fuel, maintenance costs, vehicles, travel costs, administration… When on-site team operations are not optimally managed, profitability is compromised.
How can you ensure quick, transparent, accurate billing for service calls accounting for time worked, parts used, and the service contracts? How can you best plan responses and team routes to optimize trips in terms of availability, clients’ service contracts, and urgent repairs? How can you maximally automate administrative tasks: wage and overtime calculation, travel expenses, expense report?